Grid Athletics LLC, indicated by GA, is the owner and manufacturer of Knox™. GA reserves the right to provide Estimates and create and accept Production Orders and undertake production jobs at its sole discretion.
Except upon the rare occasion where so authorized in advance, full payment must be provided prior to the start of any production. That payment may be made through either a transfer to our bank account or through the presentation of a valid active credit card (Visa or MasterCard).
On all order amounts that total under $2,000, payment must be tendered for the full amount of the invoice immediately upon the agreement to and the acceptance of the order, prior to the start of any custom production.
On order amounts over $2,000, payment may be provided to GA in two stages: 50% of the accepted Estimate’s total amount, payable prior to beginning the production process; 50% payable upon the completion of production process and prior to the shipment of any product to the customer.
If any adjustments or changes are required from the information presented in the agreed upon Estimate (i.e. changes in production, services, quantity, shipping, etc.), a new bank transfer or credit card processing will be created to cover the changes in the final invoiced total for the job. These adjustments will be billed automatically and immediately by GA using the same payment method presented previously by the Customer, and will not require any new authorization or confirmation from the Customer for said billing.
Once confirmed by the customer, either through writing or by electronic transmission, all orders as submitted and processed via the web site, email, phone, fax or mail are final. Any changes requested to be made to an order after confirmation are made at the sole discretion of GA.
Once confirmed, any errors, inaccuracies or omissions made during the placement and/or production of an order shall be the sole responsibility of the Customer.
No cancellations of orders will be accepted after receipt of confirmation, except with the express written consent of GA. If consent to cancellation is provided by GA, Customer will be invoiced the cost of all labour and materials used, changed or provided prior to the consented cancellation notice. Invoiced amounts will be billed as detailed under the Payment Terms above.
GA and its partners, vendors and assigns assumes no responsibility for researching or authenticating the rights held by any Customer to any trademark, as it relates to any design or logo reproduced on behalf of a Customer. Any and all liability for any act of trademark infringement rests with the Customer, and Customer shall indemnify GA against any and all actions resulting from trademark issues.
Due to the variations inherent in the processes used in producing screen printed and embroidered designs, GA assumes no responsibility and makes no guarantees regarding exact colour matches of product or production, either within an order or in a reorder. Note that like-named colours used by apparel manufacturers are not necessarily an exact shade match.
Once confirmed and produced, all invoices for product and services will be charged and billed to the customer regardless of circumstance. If a production error is made and acknowledged by Grid Athletics in writing, then corrected replacement goods will be provided to the Customer by GA once the goods shipped in error have been returned to the authorized return address supplied.
Errors and Returns
Unless a clear production error has been made by an employee or contractor of Grid Athletics that is in obvious conflict with the specifications provided on the confirmed production order, no returns of decorated merchandise will be accepted. GA retains the sole and complete discretion to authorize (or refuse to authorize) the return of any product purchased by Customer. ANY AND ALL RETURNS MUST BE PRE-AUTHORIZED BY GRID ATHLETICS!
Any replacement goods requested by the Customer for orders already completed and for which GA does NOT acknowledge a production error will require the Customer to place a new production order with GA. No replacement goods will be provided unless GA clearly states so in writing. Further, if a production error is made and acknowledged by GA in writing, then corrected replacement goods will be provided to the Customer once the goods shipped in error have been returned to the authorized return address supplied.
In the case of an order cancellation prior to production, all returns of undecorated product to the mill or distributor from which it was secured (if requested prior to production) will incur a 20% restocking fee (with a minimum restocking fee of $5.00) unless a shipping or inventory error is acknowledged IN WRITING by GA.
All returns must be made as directed by GA. Therefore, Customer shall be required, prior to making any and all returns, to prominently write Invoice Number on the box in which the product is to be returned, along with the proper return shipping address. Again, GA shall provide the return address to the Customer prior to ANY return shipment.
The amount charged for the outbound shipping of the product(s) to the Customer is not refundable under any circumstances. The cost of return shipping back to the return address provided by GA (i.e. all return freight and/or delivery charges) is the responsibility of the Customer unless specifically waived IN WRITING and in advance of such return by the GA.
Further, no returns will be authorized or accepted for any products unless a request is made by the Customer within 24 hours after delivery of the goods to Customer. Defective products must have tape placed over flaw before returning. Refunds will be issued at the invoice price of the returned goods less any restocking fee, and will not include a refund or credit for any shipping charges. All refused and/or unclaimed shipments will be held by GA for new shipping instructions, but no refunds will be provided or credits issued simply because a Customer refuses to accept a shipment of product.DO NOT RETURN ANY MERCHANDISE TO A GA ADDRESS LISTED ON ANY OF THE PACKING SLIPS, OR TO THE ADMINISTRATIVE OFFICES IN WILMINGTON, DELAWARE, WITHOUT EXPRESS PERMISSION PROVIDED BY GA IN ADVANCE OF SAID RETURN!
Any return made to the GA´s administrative headquarters in Wilmington, Delaware without written pre-authorization will be refused and returned to the Customer. Any returns made to the administrative offices will not be forwarded or shipped to the proper return location unless and until any and all shipping fees are paid to GA in advance for this shipment forwarding.
Any product shortage found by the Customer requires notification to our headquarters within 24 hours of delivery receipt. Notice of shortage may be made by phone, email or fax. Every effort will be made to ship missing items within 48 hours of notification and acknowledgement by GA of such shortage. All shipments of missing product shall be sent FedEx Ground; no overnight shipping or rush processing will be provided to replace missing inventory. Failure to notify GA within 24 hours of delivery receipt will act as Customer’s agreement and acknowledgement that all goods ordered by Customer have been received by the Customer in full and in good, usable and/or merchantable condition.
GA will attempt in all instances to use the least expensive method of shipping finished product to the Customer. If a deadline is provided to GA by which the product must be received by the Customer, then the method of shipping may require the use of expedited Overnight or Second Day shipping to meet that deadline. GA reserves the right to select these expedited methods of shipping when a deadline is listed, and the Customer agrees to pay for the additional costs involved with said expedited shipping. IF EXPEDITED SHIPPING IS NOT TO BE USED, THEN CUSTOMER MUST MAKE A NOTATION ON HIS OR HER ORDER STATING THAT ONLY STANDARD GROUND SHIPPING SERVICES ARE TO BE USED REGARDLESS OF SHIPPING DEADLINES.
GA is not responsible for loss or damage of products in transit. Customer will be responsible for checking shipment upon delivery for total product count and condition. Any shortage in total product count or evidence of damage to goods must be noted and reported to the carrier’s office. All claims must be filed with the carrier within 24 hours from the date of loss or damage.
Limitation on Damages
GA will not be liable for any loss of profit, interruption of business or any other special, consequential or incidental damages suffered or sustained by Customer. Any and all damages incurred by Customer shall, in any and all cases, be limited to the refund of the purchase price of the product purchased by Customer (provided that all of the terms and conditions herein are satisfied).
In no event shall GA be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the any product offered for sale on this web site, or otherwise arising out of the use of this site, whether based on contract, tort, negligence, strict liability or otherwise, even if GA has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to the Customer.
Charge-back fees and other bank fees
Customer understands and agrees that all products purchased, produced and shipped are considered a final sale for which no refunds will be given or provided except as expressly provided herein. As such, Customer agrees and acknowledges that by purchasing any product from GA, Customer shall be solely responsible for and shall bear (and/or reimburse) GA for any bank fees, charge-back fees, or fees billed or charged to GA from any credit card company, merchant bank or other source of payment that is issued at the request of the Customer outside of the expressly provided methods of return. Stated another way, should the Customer request a refund or chargeback from any credit card company, merchant bank or other source of payment processor against the purchase of GA products, and should said card company, merchant bank or other payment provider debit any portion of an invoice payment made to GA and thereafter impose any fees to GA at the request of said Customer, Customer shall reimburse GA for the amount of said charge back fee and the initial purchase amount (the “total amount”). Further, by purchasing any product from GA, Customer expressly authorizes GA to collect the stipulated payment/charges to be made to Customer’s credit card account or checking account (the same being the method of payment presented previously by the Customer) in the amount of said “total amount”. Customer acknowledges and agrees that the policy set forth in this paragraph provides for reimbursement to GA for chargeback or bank fees incurred, is fair and reasonable and is not a penalty clause or provision.
Acknowledgement and agreement to terms and conditions
The Terms and Conditions of contained herein are the exclusive terms and conditions for the sale of products from GA to Customer. Customer agrees that the terms and conditions stated herein constitute the final, complete, exclusive expression of the agreement between GA and Customer. Customer, by submitting any order or request for an order, hereby agrees to the terms and conditions set forth herein and acknowledges that Customer has read and understands the same. In the event that any Customer instruction, request, purchase order or any other information and/or documentation submitted by Customer may contain terms and conditions in addition to or different from the terms and conditions herein, Customer agrees, by so submitting its order or by accepting products from GA, that the language of the GA terms and conditions shall solely and exclusively control. Any and all new or additional terms contained on any Customer instruction, request, purchase order or any other information and/or documentation submitted by Customer is hereby expressly and completely rejected. Acceptance of Customer’s order for products from GA is expressly limited to these terms and conditions. By submitting an order, requesting to purchase any product, or taking receipt of GA products, Customer consents to the exclusive jurisdiction of the state and federal courts located in the State of Delaware.
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